Twomey wines are meant to be enjoyed, so we’re here to help ensure that happens. We’ve answered our most commonly asked questions—but are always available to you.
Contact Customer Care at (707) 942-7137 or firstname.lastname@example.org.
If I make a purchase in the tasting room, isn’t my tasting fee waived?
No, although other wineries may offer this, we do not have a tasting fee discount with purchase of merchandise or wine in the tasting room.
Is there a discount on large purchases? What if I purchase a case?
Unfortunately, we do not offer any discounts; however, Club Twomey members do receive discount benefits.
Do you sell magnums?
Yes, we do have limited quantities of large format bottles and older vintages not available on www.twomey.smrtsrc.com. If you’re interested, please contact us at (707) 942-7137 or email@example.com.
Does someone need to sign for my package?
Yes, someone age 21 or older must sign for the shipment of wine. We recommend using a business address, if you’re primarily at work during the day.
I didn’t know someone 21 or older has to sign for my package.
It’s required by law that a person 21 years of age or older must be able to produce identification and sign for the wine delivery. For this reason, we are unable to deliver to P.O. boxes.
Can I etch my company’s logo on the bottle?
Yes, you can! For custom etching orders, please contact us at (707) 942-7137 or firstname.lastname@example.org. We’re happy to discuss your options, provide a quote and help place your order.
Can I have a custom etching order completed by next week?
Unfortunately, we are unable to accommodate a custom etching order within a week. The average turnaround is 3 to 4 weeks after artwork approval. We might be able to expedite your order but advise you to contact Customer Care at (707) 942-7137 or email@example.com for the most accurate delivery estimate.
Do you have gift boxes? I don’t see any on your website.
Aside from the holiday season, we have limited number of gift boxes available. If you’re interested, please contact Customer Care at (707) 942-7137 or firstname.lastname@example.org.
Do you offer gift wrapping?
We do not offer gift wrapping at this time.
Since this is a gift, will price, credit card or other purchase information be listed inside the package?
No, we do not include purchase information with your shipment. In each package, there’s a packing slip and gift message, if applicable. The packing slip is not a receipt and lists a description of the product—but no price.
Do you offer corporate gifting?
Yes, we do—and our Customer Care team is happy to provide more information! Please contact them at (707) 942-7137 or email@example.com.
During hotter months, do you offer cold chain shipping?
Due to logistical issues, we do not use cold shipping services; however, we do utilize cold packs when possible.
When necessary, we may also encourage delayed shipment dates when cold packs are insufficient or unavailable for that particular shipping container.
It’s hot! Can I delay my shipment?
Absolutely. We encourage delayed shipments due to weather extremes—hot or cold. Please contact Customer Care at (707) 942-7137 or firstname.lastname@example.org, and we will work with you to set a safe shipping date.
What’s my shipment tracking number? I never received it.
If you did not see a shipping confirmation email, please check your spam folder. You can also track your shipment via your online account. Sign in at www.twomey.smrtsrc.com and navigate to My Orders. If you have trouble, we’re happy to help!
What happens if no one is home to receive the FedEx delivery?
If no one over the age of 21 is home to sign for the wine, FedEx typically leaves a door tag with pick up information. When possible, FedEx will make a second and third delivery attempt. Undeliverable packages will be returned to us and reshipment fees may apply. If you have any concerns, please feel free to contact us at (707) 942-7137 or email@example.com.
Do you deliver on weekends?
Unfortunately, we do not offer weekend delivery at this time. Our warehouse ships orders Mondays to Wednesdays for delivery on Wednesday to Fridays.
Do you ship internationally?
Due to legal restrictions on shipments of wine, international shipping varies from place to place. To learn whether we can ship to your country—and the cost, if applicable—please contact Customer Care at (707) 942-7137 or firstname.lastname@example.org.
Can I pick up my wine shipment?
Yes, you’re more than welcome to pick up your shipment in lieu of having it shipped to you. Please contact us at (707) 942-7111 or email@example.com to update your preferences.
Is this the Silver Oak wine club?
No, Silver Oak does not have a wine club. Club Twomey is the Twomey wine club—and certain memberships have Silver Oak benefits.
Could I please cancel my wine club membership?
We hate to see you go! If you’d like to cancel your membership, please contact us at (707) 942-7111 or firstname.lastname@example.org.
Due to the nature of your wine order, we are unable to issue refunds on shipments of alcohol.
We take great pride in carefully packaging your order to ensure a safe delivery, but on the rare occasion, breakage does occur in transit. In the event that your order arrives damaged, please contact Customer Care at email@example.com or (707) 942-7137 within 15 days of receipt to file a claim.